THE AVENUE SURGERY
1 The Avenue
BRIGHTON BN2 4GF
Enquiries: 01273 604220
Appointments: 01273 606214
Dr Robert Hacking MBBS (London 1981), DRCOG (London 1986)
MRCGP (London 2009)
Dr Roger Winter MBChB (Birmingham 1986), DCH (London 1989)
DRCOG (London 1990), MRCGP (London 2008)
Monday—Friday 8.30am—12.00 noon and 3.00pm—6.30pm
Emergencies Out of Hours
Call NHS 111
The Avenue Surgery is not a limited partnership
WELCOME TO THE AVENUE SURGERY
This leaflet has been produced to outline the services that we provide at The Avenue Surgery and to give guidance on how to make the most effective use of them.
We aim to treat all patients with dignity and respect, providing the same care irrespective of your ethnic origin, religious beliefs, age, personal preferences, lifestyle or the nature of your medical condition.
How to register
Our list is currently open to register new patients who live within the Practice area: Moulsecoomb, Bevendean, Coldean, Falmer, Hollingdean and the area of Brighton north of Elm Grove.
In order to register you will need to be eligible for NHS services and live within the above areas. You will be asked to provide two forms of identification. One should show your current address and the other should be a form of photographic ID. If you move outside our Practice area you will be asked to register with a new Doctor.
How to make an appointment
To book an appointment, please telephone our dedicated appointments line on 01273 606214 or alternatively you can make an appointment in person at the surgery between 8.30am and 12.00 noon and 3.00pm and 6.30pm.
We will do our best to allocate you your Doctor of choice, but this may not always be possible.
Online appointment service:
We offer a number of advance appointments with GPs that can be booked on-line. Please ask Reception for details.
How to speak to your doctor or practice nurse
During surgery hours only, please telephone: 01273 604220.
8.30am—12.00 noon and 3.00pm—6.30pm Monday to Friday.
The surgery is closed all day Sunday and all Bank Holidays.
Extended hours at the Avenue Surgery: Monday and Tuesday evenings and one Saturday morning a month by appointment only.
Extended Hours Service: the surgery now has access to some GP and Nurse appointments during weekday evenings and weekends. This service is provided by the Extended Hours Service at HERE and appointments are available at a designated surgery in your area.
Pre-bookable appointments are available:
Monday - Friday: 6:30pm - 8:30pm
Saturday only: 8:00am – 2pm
Sunday only: 10:00am – 1pm
If these appointment times are more convenient for you then please speak to the Reception team who can book you in. Please note that availability is limited. The GP or Nurse that you see will have access to your electronic medical history.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Telephone Reception before 10.00am on 01273 604220 and you will be able to speak to a Doctor about your problem.
Out of Hours
If you require URGENT attention outside normal hours, telephone NHS 111 which provides a single point of contact, including access to out-of-hours GP services and advice services.
Walk In Centre
Open daily from 8.00am—8.00pm next to Brighton train station:
Aspect House, 84-87 Queens Road, Brighton BN1 3XE.
Broken bones, cuts and other injuries should go direct to the Accident Department at the Royal Sussex County Hospital.
All clinical rooms are located on the ground floor, including accessible toilet facilities.
If you would like a trained chaperone to be present at your appointment please let Reception know.
By arrangement with your Doctor you may have repeat prescriptions for long term treatment. Orders for repeat medication can be placed as follows:
In person - drop your repeat prescription slip into the surgery with the required items clearly marked.
By post - if you enclose a SAE we will return it to you by post.
Online - follow the link on the surgery website
Repeat prescription requests will not be taken over the telephone.
Please allow two full working days for prescriptions to be processed and remember to take weekends and Bank Holidays into account.
We will only give a repeat prescription to a representative of a patient where we are satisfied that the patient has given his or her consent for the representative to collect the prescription. Children under 16 may not collect repeat prescriptions.
ELECTRONIC PRESCRIPTION SERVICE (EPS)
Prescriptions can be sent electronically to your nominated pharmacy or appliance company without the need for prescriptions to be printed and collected. If you wish to join in this scheme please go to your preferred pharmacy and let them know you want them to be your nominated pharmacy. You will still need to request your repeat medication as detailed in the paragraph above.
Clinics and Service available
Ante-natal Care - the Doctors work closely with the midwives to deliver your ante-natal care. If you are pregnant Reception can give you the midwives’ contact details..Child Health Surveillance and Immunisations - our programme for health surveillance for all children under five includes regular developmental checks which are carried out with the assistance of the Health Visitors. We aim to give all our children maximum protection against infectious diseases. Immunisations can be given at our regular clinics (every Thursday 09:00—11:30). If this is not convenient for you please arrange a more suitable time. If you think your child's immunisations are overdue please speak to one of our Nurses.
Contraception and Sexual Health - a full range of contraceptive services are available - this includes pills, injections and implants as well as advice on sexual health and screening. These services are also available to residents under 25 who are not registered with the Practice.
Adult Immunisations/Vaccinations - are your vaccinations up to date? If not, make an appointment to see one of our Practice Nurses to have your routine vaccinations.
Travel Vaccinations - if you require any vaccinations relating to foreign travel you need to make an appointment with one of our Practice Nurses at least two months before your planned travel. This allows time to plan and complete a course of any necessary injections.
Minor Surgery - in these clinics, minor lumps and bumps, skin tags, verrucas and warts may be removed. Please see your Doctor for further details.
Post Natal and 6 week baby checks - a clinic is held on Tuesday afternoons between 3.00pm - 4.00pm by appointment.
Smoking Cessation - we have a comprehensive programme of help if you want to stop smoking. This involves initial support to set a quit date, prescription of medication to help you to stop smoking and follow up advice to help you keep well when not smoking. Please book an appointment at Reception if you want help to quit.
Young Person’s Sexual Health Clinic - our Nurse Practitioner runs a drop-in clinic from 3.30pm – 5.30pm on Tuesdays specifically for help and advice to under 25s about contraception, sexually transmitted infections and other related issues. You do not need an appointment or to be registered here. Please speak to the Receptionist first.
Health Promotion - the Practice firmly believes that good health can be maintained by adopting a healthy lifestyle. Advice and encouragement are available for all our patients. Free NHS Health Checks are available for all our patients aged 40-74 years.
Non NHS work
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Private sick notes
The fees charged are based on the British Medical Association (BMA) suggested scales and our Reception staff will be happy to advise you about them along with appointment availability.
We have one Advanced Nurse Practitioner and three Practice Nurses who are highly trained and run many of our clinics.
We have a Practice Manager and a team of Receptionists who ensure the smooth running of the Practice. If you have any problems please ask at Reception and they will be able to help you.
Primary health care Team
Health Visitors — are registered Nurses who have received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. The Health Visitors are based at Moulsecoomb Children’s Centre and can be contacted on 01273 666483.
Integrated Primary Care Team (District Nurses) – Cluster 1 are based at Brighton General Hospital, call 01273 242117, option 2 then option 1.
Midwives - 01273 294040
Social Workers - 01273 295555
Carer’s Hub - 01273 977000
Should your knowledge of English be limited, Sussex Interpreting Services and Vandu Language Services provide face to face interpreting for our patients.
Language Line provides an overseas language telephone interpreting service for quick conversations e.g. booking an appointment.
A British sign language interpreting service is also available.
These interpreting services are all provided free of charge for all NHS patients. Please ask at Reception.
Do you have any information or communication needs?
Do you require information in a different format?
If you (or a member of your family who is a patient at this Practice) have information or communication needs, sensory loss or a disability, please let us know. This will ensure we are able to communicate and assist you in the most appropriate way.
Violent and Abusive Patients
The NHS operates a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Access To Records
In accordance with the General Data Protection Regulation, Data Protection Act and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager. No information will be released without patient consent unless we are legally obliged to do so.
Everyone working for the NHS has a legal duty to keep your information confidential. Ask Reception for a copy of the “How we use your Health Records” leaflet for more information.
Responsibilities of Patients
Please let us know of any change of address or telephone number so we can keep our records up to date.
Please help us keep the building clean, tidy and safe.
Please turn your mobile phones to silent while on the premises.
Please let us know if you cannot keep an appointment so it may be given to someone else.
Named Accountable GP
From 1 April 2015 GP practices are required under the General Medical Services (GMS) Contract, to allocate a named, accountable GP to all patients, including children.
The Practice has decided that your named, accountable GP will be the doctor you are registered with. If you are unsure who is your named GP and wish to know, please ask the Reception staff the next time you are at the Surgery.
Should you express a wish to be changed to another GP the Practice will make reasonable efforts to accommodate this request.
Please be aware that having a named GP does not affect your ability to make an appointment with any of the GPs at The Avenue Surgery.
We provide essential services under the General Medical Services Contract as follows:
The management of patients who are ill or believe themselves to be ill with conditions from which recovery is generally expected.
Management of patients who are terminally ill.
Management of patients suffering from chronic disease.
Provision of relevant health promotion advice.
The referral of patients to other services.
The above are delivered by the Practice in discussion with the patient.
Registered patients who have not attended an appointment within the past 3 years and are aged between 16 and 74 or those aged 75 and over who have not been seen within the past 12 months may request an appointment.
PATIENT PARTICIPATION GROUP (PPG)
We have a well-established PPG which facilitates communication between the group, the Practice and patients on relevant issues relating to patient services.
The Group meets virtually to suggest ways to preserve and promote the highest possible standards of care to The Avenue Surgery patients. If you are interested in joining ask Reception for a form.
We all work hard to ensure you receive the services you need. Please let us know if you have any complaints or suggestions. Our Practice Manager is our Complaints Manager and will be able to help you.
The Avenue Surgery is a member of the Brighton and Hove Clinical
Commissioning Group* (CCG), Hove Town Hall, Norton Road, Hove BN3 4AH. Telephone: 01273 238700.
Website: www.brightonandhoveccg.nhs.uk November 2019
*Part of the Central Sussex & East Surrey Commissioning Alliance