Friends and Family Test

Information about the Friends and Family Test for The Avenue Surgery

 

The NHS Friends and Family Test (FFT)  was introduced here at The Avenue Surgery in December 2014.

The Friends and Family Test is a continuous feedback tool available to all our patients who use our services and focuses on one primary question.  It asks patients if they would recommend their GP Practice to friends and family.  Patients are then able to explain in free text why they answered this question as they did.

The anonymous feedback gathered through the FFT will be used by the practice to support the improvement of services. You can tick a box if you do not want your comments to be made public.

A paper copy of this short survey is available for you to pick up from Reception.  Alternatively you can complete the survey on line.  Just click here.

We would like to thank our patients for their many positive and encouraging comments.

See below for reports over the last year:

FFT Report March 2020

FFT Report February 2020

FFT Report January 2020

FFT Report December 2019

FFT Report November 2019

FFT Report October 2019

FFT Report September 2019

FFT Report August 2019

FFT Report July 2019

FFT Report June 2019

FFT Report May 2019

FFT Report April 2019


For a short video about the Friends and Family Test follow the link below: 

Friends and Family Test Short Video



 
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