Welcome to The Avenue Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific Practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
PRE-BOOKED FACE TO FACE APPOINTMENTS
WITH A DOCTOR OR NURSE
We are asking all patients on entering the building to wear a face covering (this can be a face mask, a scarf, a bandana or even a handkerchief).
Face coverings can help contain the Coronavirus, especially when social distancing measures cannot be maintained.
There may be exceptions regarding face coverings, for example very young children and people with breathing difficulties. For further information please speak to a member of staff.
Please attend the surgery unaccompanied where possible. If a carer needs to attend they too will need to wear a face covering.
In order to observe social distancing and minimise contact with other patients and staff, please do not arrive too early for your appointment - ideally no more than 5 minutes before.
Please press the buzzer next to the front door to advise reception that you have arrived.
You will be asked to wait in the car park and advised that your clinician will come out to the car park to ask you some screening questions and take your temperature. You will then be taken directly to their consulting room
We appreciate your cooperation and thank you for your support.
Requests for certification or letters in relation to wearing face masks
As the Government extends its advice on the number of venues where face masks should be worn, we are receiving requests for “letters of exemption”.
There is no requirement for evidence of exemption, it is sufficient for an individual to self-declare this, and there is no requirement for General Practitioners to provide such letters.
For more information patients should visit:
https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own#exemptions-to-wearing-a-face-covering-where-they-are-mandated
Brighton and Hove Buses https://www.buses.co.uk/face-covering-guidance
Transport for London have a specific website/phone line for customers https://tfl.gov.uk/campaign/face-coverings
South Eastern Railways https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/coronavirus-travel-advice
IMPORTANT: Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.
CORONAVIRUS UPDATE
NHS England have made the decision to keep face to face appointments to only those that are medically essential.
DO NOT COME DOWN TO THE SURGERY BUT RING THE SURGERY IF IT IS MEDICALLY ESSENTIAL ON 01273 606214 OR 604220.
All patients requesting a consultation will need to speak to the doctor by telephone first.
If the doctor decides, you need to be seen they will arrange this.
Request prescriptions online via SystmOne or the NHS App. If you need to leave a prescription request or a letter please use the black mailbox on the wall to the right of the front door.
If your child is unwell during Coronavirus parents can click here for advice.
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#YOUARENOTALONE
Until further notice there will be no UNDER 25s DROP IN CONTRACEPTION AND SEXUAL HEALTH at The Avenue Surgery. If you are Under 25 and a registered patient at The Avenue Surgery you can speak to our Advanced Nurse Practitioner, Pippa Halley Gehrels, on 01273 604220 for contraceptive and sexual health advice.
Brighton and Hove Sexual Health & Contraception Services (SHAC) : For the latest information during the Coronavirus emergency Click here
We appreciate your support during this extremely difficult and challenging period.
Could you be eligible to join the PRINCIPLE trial and help the fight against COVID-19? Click here for details.
COVID-19 Supplementary Privacy Notice April 2020
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2019-Novel Coronavirus (Covid-19)
Stay alert
We can all help control the virus if we all stay alert. This means you must:
- stay at home as much as possible
- work from home if you can
- limit contact with other people
- keep your distance if you go out (2 metres apart where possible)
- wash your hands regularly
Do not leave home if you or anyone in your household has symptoms
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
https://111.nhs.uk/service/covid-19
For the most up to date advice go to:
https://www.nhs.uk/conditions/coronavirus-covid-19/
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Links to Online Services are at the bottom of this page
Your Data Matters - National Data Opt-Out Programme - click here to find out more.
Click here for details of the Physiotherapy Self-Referral Scheme
Measles is a serious illness that is highly infectious. To be protected from measles and other infections including mumps and rubella, you need to be immunised with 2 doses of MMR vaccine. Click here to read Measles: It's not just a kids' problem.
Sussex Interpreting Services (SIS) offer free help, support and information in 17 languages. Click here for more information.
Together Co (formerly Impetus) is a loneliness charity that creates connections to change lives.
Together Co does this through their befriending, social prescribing and volunteering services in Brighton, Hove and beyond, and by sharing our ideas and expertise nationally. In a city of nearly 300,000, no one should be lonely or socially isolated.
Together, we can make sure no one is.
https://togetherco.org.uk/
Find out about Community Navigation - help improve your health and wellbeing. It is a free of charge social prescribing service in Brighton and Hove that links you to community services and groups. Click here for a short video.
Links to Online services are at the bottom of this page ↓
The General Practice Data Protection Regulation (GDPR)
Data Protection Legislation encompasses the General Data Protection Regulation (GDPR) 2016 and the Data Protection Act (DPA) 2018 which were adopted by the UK Government in 2018. Click here to go to our GDPR page and see our Privacy Notices.
You can #HelpMyNHS to give the best care by making sure you and your loved ones get the right care, at the right time, in the right place. This website helps you do this by highlighting where you can get medical treatment that is right for you.
Speak Up On Cancer Video
Albion in the Community have made a video as part of their "Speak Up Against Cancer" service. It features a cancer survivor discussing her experience of breast cancer
Links to Online services are at the bottom of this page ↓
Accessible Information Standard
Do you have any information or communication needs? Do you require information in a different format? Click here for more information.
American Express Community Stadium Event Day Parking
Click here to find the dates of Albion home matches when controlled Parking Zone restrictions will come into effect.
Check the Albion website for the most up to date information: http://www.seagulls.co.uk/
Named Accountable GP
From 1 April, 2015 GP practices are required under the General Medical Services (GMS) Contract, to allocate a named, accountable GP to all patients, including children. The Practice has decided that your named, accountable GP will be the doctor you are registered with. If you are unsure who is your named GP and wish to know, please ask the Reception staff the next time you are at the Surgery.
Should you express a wish to be changed to another GP the practice will make reasonable efforts to accommodate this request.
Please be aware that having a named GP does not affect your ability to make an appointment with any of the GPs at The Avenue Surgery.
Information for our Diabetic Patients
The Avenue Surgery is taking part in the National Diabetes Audit (NDA). Please click here for further information. If you are a diabetic patient and would like to opt out please let a member of Reception know.
The 2017/18 Summary of Findings Reports can be accessed by clicking here.
CCTV
Closed circuit television (CCTV) is installed at The Avenue Surgery premises for the purposes of patient, staff and premises security. Cameras are located at various places on the premises and images from the cameras are recorded. CCTV is used in accordance with the Data Protection Act and Home Office and Information Commissioner’s Office Codes of Practice.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access
Easy access is available to all clinical areas and special toilet facilities which are all on the ground floor.
(Site updated 20/07/2020)