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Friends and Family Test

Information about the Friends and Family Test for The Avenue Surgery

 

The NHS Friends and Family Test (FFT)  was introduced here at The Avenue Surgery in December 2014.

The Friends and Family Test is a continuous feedback tool available to all our patients who use our services and focuses on one primary question.  It asks patients if they would recommend their GP Practice to friends and family.  Patients are then able to explain in free text why they answered this question as they did.

The anonymous feedback gathered through the FFT will be used by the practice to support the improvement of services. You can tick a box if you do not want your comments to be made public.

A paper copy of this short survey is available for you to pick up from Reception.  Alternatively you can complete the survey on line.  Just click here.

In April 2017 88% of our patients said they were extremely likely or likely to recommend our GP practice to friends and family if they needed similar care or treatment according to the results of the FFT Report June 2018.

Many positive and encouraging comments from those patients who were happy for their comments to be made public - thank you.

See below for previous anonymised reports:

FFT Report May 2018

FFT Report April 2018

FFT Report March 2018

FFT Report February 2018

FFT Report January 2018

FFT Report December 2017

FFT Report November 2017

FFT Report October 2017

FFT Report September 2017

FFT Report August 2017

FFT Report July 2017

FFT Report June 2017

FFT Report May 2017

FFT Report April 2017

FFT Report March 2017

FFT Report February 2017

FFT Report January 2017

For a short video about the Friends and Family Test follow the link below: 

Friends and Family Test Short Video



 
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